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Mows & More – Service Agreement & Terms 2025

Version 1.1   |   Effective from 1 March 2025

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1. Agreement to Terms & Customer Considerations

By requesting or accepting services from Mows & More, you agree to these terms. These terms establish clear expectations and ensure a smooth working relationship. If you have specific requests or require modifications, please discuss them with us in advance. Any agreed-upon exceptions will be confirmed directly and apply only to the specified modification.

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2. Definitions

To ensure clarity, the following terms apply throughout this document:

  • Service Schedules:

    • A Schedule: Approximately 40 services per year.

    • B Schedule: Approximately 22 services per year.

    • C Schedule: Approximately 11 services per year.

    • D Schedule: Approximately 6 services per year.

    • E Schedule: 2 to 3 services per year.

    • F Schedule: One service per year.

  • Service Types:

    • Scheduled Service: A recurring or planned service, including Regular, Semi-Regular, and Temporary Services.

    • Regular Service: A service on the A or B schedule.

    • Semi-Regular Service: A service on the C or D schedule.

    • Temporary Service: A service with a defined start and end date (short to medium term).

    • One-Off Service: A standalone job.

    • Special Service/Booking: A non-standard service, such as urgent requests or event preparation.

  • Scheduling & Payment:

    • Service Week: A seven-day period starting Sunday at midnight.

    • Routine: The planned frequency of a scheduled service.

    • Standard Rates: The pricing structure as outlined in the Mows & More Rates card, available to the invoiced party upon request. This includes hourly rates, travel charges, waste disposal, and other fees.

  • Roles & Responsibilities:

    • Customer: The person or entity receiving services.

    • Invoiced Party: The person or entity responsible for payment. The invoiced party may or may not be the customer.

 

3. Services Provided

Mows & More provides a range of outdoor maintenance services, including but not limited to:

  • Lawn Mowing

  • Tall Grass & Paddock Mowing

  • Hedge Trimming

  • Weed Spraying

  • Water Blasting

  • Gutter Clearing

These terms primarily cover regular lawn mowing services but also apply to other services where relevant.

 

4. Regular Lawn Mowing Schedules

Customers can choose from:

  • A Schedule: Weekly (Spring & Autumn), 3–4 weeks (low growth periods).

  • B Schedule: Fortnightly (Spring & Autumn), 3–4 weeks (low growth periods).

The number of services per year may vary based on seasonal conditions. An email notification will be sent when transitioning between high and low growth periods. This is determined based on overall mowing needs across most customer lawns. Customers can request one-off services without affecting their regular schedule. These are planned within coordinated routes for efficiency.

 

5. Service Prioritisation & Workload Management

Mows & More prioritises work as follows:

  1. Regular Services

  2. Semi-Regular Services

  3. Temporary Services

  4. One-Off Services

Exception: Special event bookings (e.g., weddings) may receive priority if arranged well in advance.

 

6. Invoicing & Payment Terms

  • The invoiced party for regular mowing services receives an invoice at the end of the month, payable by the 20th of the following month.

  • All other invoiced parties receive invoices upon job completion, payable within 7 days.

  • Payments are accepted via bank transfer only.

  • A deposit may be required for certain larger jobs.

  • Late payments: If unpaid by the due date:

    • A $20 + GST late fee will be applied along with a reminder email of the outstanding amount.

    • After 30 days, a final reminder will be issued.

    • If unpaid after an additional 7 days, debt collection proceedings may begin, with recovery costs charged to the invoiced party.

  • If an account remains overdue for more than 7 days, Mows & More may, at its discretion, temporarily pause all future services until payment is received. The invoiced party will receive a reminder before any service suspension, and services will resume once payment is settled.

  • If the invoiced party anticipates difficulty making full payment, they must contact Mows & More before the due date to discuss possible solutions.

  • Repeated late payments may require prepayment for future services.

  • The invoiced party is responsible for payment, regardless of property disputes, tenancy changes, or ownership transfers.

 

7. Scheduling & Access

  • Work occurs Monday–Friday, 8 AM–5 PM (excluding public holidays). Non-residential properties may be serviced outside these hours with consideration for neighbours.

  • A delayed start time of 10 AM may be available for holiday properties for an additional fee (to accommodate scheduling constraints). This is not available for spraying services.

  • Customers will be informed of intended service weeks for services that are not regular or semi-regular. Estimated service times will be provided nearing the service week, on request.

  • Customers will not be notified of regular or semi-regular service visits due to frequent scheduling adjustments and the impracticality of providing updates for each change.

  • Mows & More will notify guests at Airbnb’s and holiday stays with a knock at the door. At other properties, a courtesy knock will be given if signs of occupancy are present, unless the customer requests otherwise.

  • If access is restricted upon arrival (e.g., by a locked gate), charges may still apply based on time spent, work completed, and incurred costs.

Overgrown Access Restoration (Optional Add-On): Customers may opt-in to an automatic access restoration service, allowing Mows & More to trim the minimum required to restore access if overgrown vegetation blocks mowing.

  • This service is limited to once per calendar year, up to a maximum of $150 + GST.

  • If the required work exceeds this limit, Mows & More will notify the customer to discuss options.

Customers Who Do Not Opt-In: Customers are responsible for maintaining clear access. If access is blocked:

  • Mows & More will notify the customer by email.

  • If the issue persists beyond 14 days, Mows & More may adjust future services around the obstruction (if practical) or apply an additional charge if extra time is required to work around it.

Weather Delays & Postponements

  • In persistent bad weather, services will be rescheduled to the next fine day, which may be a weekend or public holiday. Customers will be notified in advance.

  • Regular & semi-regular customers may skip or postpone a rescheduled service. However, if this increases workload, standard rates will apply to the next service. The service routine will then resume as scheduled to maintain efficient route coordination.

  • Other services: Postponements will be accommodated when possible, but if workload increases, standard rates will apply.

 

8. Handling Objects on Lawns

To ensure a safe and efficient service:

  • Customers are encouraged to keep their lawns tidy of children’s toys and move objects such as trampolines, furniture, cars, bird baths and other items of the lawn for the mowing service.

  • If a customer requests Mows & More to move an item, they assume responsibility for any damage unless it results from gross negligence.

  • Mows & More may choose not to move an item if doing so is impractical or poses a risk of damage or injury. If items are left in place, mowing may be done around them.

  • To help keep things running smoothly, customers should ensure their property is ready for mowing. Mows & More will always exercise reasonable discretion in accommodating minor adjustments, but if unexpected obstacles, extra tasks, or additional site preparation are required to complete the agreed work, a fair charge may apply, reflecting the time, materials, and effort involved.

 

9. Customer Responsibilities & Liability

  • The invoiced party is responsible for removing hazards, and notifying Mows & More of any remaining risks (e.g., hidden debris, irrigation lines).

  • Mows & More is not liable for damage to unmarked features unless due to gross negligence.

  • Mows & More does not mediate disputes between property owners, tenants, or managers, as these do not affect its right to payment. The invoiced party remains responsible for payment and site accessibility.

  • If repeated hazards are encountered, additional fees may apply, or service may be suspended until the issue is resolved.

 

10. Insurance & Liability

Mows & More carries insurance for accidental damage or injury caused by its services.

 

11. Service Cancellation

  • Regular Mowing (A & B Schedules): Customers may cancel anytime with at least 24 hours’ notice before the next service week. Late cancellations will not incur a penalty, but the upcoming service will still be carried out and charged.

  • Semi-Regular & Infrequent Services (C, D, E, F Schedules): Cancellations must be made before arrival to avoid charges. If a cancellation is made on arrival, the full service fee applies.

  • One-Off & Special Bookings:

    • Cancellations with at least 24 hours’ notice of the start of the planned service week incur no late fee.

    • Late cancellations incur a $35 + GST fee.

    • If materials have been purchased or equipment rented specifically for the job, costs + 10% will be charged.

    • If work has started, the full service charge may apply. Charges will be based on work completed and costs incurred.

 

12. Force Majeure (Uncontrollable Events)

Mows & More is not liable for service disruptions caused by, but not limited to:

  • Extreme weather

  • Natural disasters

  • Government-imposed restrictions

  • Supply shortages

  • Illness/injury affecting service delivery

 

13. Privacy & Data Protection

Customer details remain confidential and will not be shared without consent, except where required by law.

 

14. Dispute Resolution

  • Customers should report any service or billing concerns as soon as possible.

  • If unresolved within 14 days, either party may seek mediation before legal action.

  • Late payments will follow the outlined debt recovery process.

 

15. Changes to Service Terms

Mows & More may update these Terms & Conditions as needed. The most current version will apply to all new services immediately and to ongoing services after 30 days’ notice.

Customers will be notified of significant updates via email. If a customer continues to receive services beyond the notice period, this will be considered acceptance of the updated terms.

The latest version of this agreement will always be available at mowsandmore.nz. Customers are encouraged to check the website for the most up-to-date terms.

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For questions, contact Jakob Tulloch – Mows & More.

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